Shipping Policy

Thank you for visiting Rubena Royal! We strive to provide you with an exceptional shopping experience, including reliable and efficient shipping services. Please review the following information regarding our shipping policy.

Domestic Shipping Policy

• Processing Time: All orders are processed within 1-2 business days.
• Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will be provided to you once your order is confirmed.
• Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number(s) will be active within 24 hours.

International Shipping Policy

• Customs, Duties, and Taxes: Rubena Royal is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
• Damages: Rubena Royal is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Return Policy

For information regarding returns, please refer to our Return Policy.

Contact Us

If you have any further questions about our Shipping Policy, please contact us or email us at RubenaOrders@megacityvip.com.